Frequently Asked Questions

Setup is simple and takes just minutes. Download the free Vuephoria app on your iOS or Android device, power on the frame, connect it to your WiFi network via the app, and start uploading content. No cords are needed for operation—only for recharging. The app guides you through pairing and initial configuration.

Upload wirelessly from your smartphone using the free app. You can select videos and photos from your phone’s library, Google Photos, or other cloud sources. There’s no limit to the number of uploads, and content syncs via our secure cloud. Friends and family can also contribute if you share access through the app.

The internal battery provides up to 4 hours of continuous video playback. For charging, use the included power adapter—simply plug it in like a smartphone. It’s perfect for cord-free display on tables or shelves, and you can recharge overnight for all-day use.

Yes, it’s optimized for videos captured on smartphones, with superior playback thanks to our partnership with Cozyla®. Unlike some frames that limit clips to 15-60 seconds, the vFrame supports full-length videos up to 10 minutes with no restrictions on the number of videos you upload.

The vFrame features a 10.1-inch high-definition touch screen with vibrant resolution tailored for videos and photos. It supports landscape orientation by default for optimal viewing, with touch controls for power, volume, brightness, and content navigation.

Once content is uploaded and synced to the frame’s cloud storage, you can view videos and photos offline for up to 4 hours on battery. However, initial setup, new uploads, and cloud syncing require a WiFi connection. No external storage like SD cards is needed—everything is handled wirelessly.

Yes, we offer free unlimited cloud storage for all your videos and photos. No subscriptions or additional fees are required, unlike some competitors. Content is securely stored and accessible via the app for easy management.

The vFrame is designed primarily for wall mounting using standard VESA-compatible hooks (not included). It’s easy to remove from the wall for occasional recharging and placed back for viewing.

The app works on iOS and Android smartphones. It supports common photo formats (JPEG, PNG) and video formats (MP4, MOV) from phones. For best results, use videos recorded in landscape mode at standard smartphone resolutions.

Invite others via the app to upload photos and videos directly to your frame. It’s ideal for families—grandparents can receive updates without managing the device themselves. All sharing is controlled by you for privacy.

We prioritize your memories’ safety with encrypted cloud storage and secure app access. No data is shared without your permission, and we comply with standard privacy regulations. For details, see our privacy policy in the app or on our site.

No subscriptions are needed. Unlimited storage, uploads, and app access are all free, setting us apart from frames that charge for extended video playback or cloud features.

We offer a 30-day money-back guarantee if you’re not satisfied, plus a 12-month warranty against defects. Contact support via email or the app for assistance—we’re here to ensure your vFrame brings joy.

The standard vFrame is priced at $399. For custom configurations (e.g., special finishes), email us for details and pricing. Shipping info and any promotions will be available at checkout on our site.

It’s FREE!  That is up to a $50 value.

Unlike static photo-focused frames, the vFrame emphasizes unlimited, cord-free video playback with a battery for flexible placement. It offers free unlimited storage without subscriptions, full-length videos (not short clips), and a premium, handcrafted design for heirloom quality—perfect for reliving life’s moving moments.